Return & Exchange Policy

Refund Policy
We will happily refund or exchange any item that are damaged or that have been incorrectly purchased within 14 days of purchase and with proof of payment (i.e. your original order receipt).
If you find your product has a defect, please take the photographic evidence & email us at
The items should be returned to Pets Health Veterinary Clinic FZE, Lynx Tower, G-02, Silicon Oasis, Dubai and presented to us before we can process with our return policy.
All refunds will be made in the form of store credit/online credit. Credits will only be applied to an online account or can be redeemed in-store once the returned/damaged item has successfully validated by the warehouse or shop staff.
Concerning items under warranty from the manufacturer, our staff will test and evaluate the items and replace only the item which is found not working as per manual policy for valid warranty. If the whole product is found defective & within the valid warranty, we will replace the whole product. If the replacement item/product is not in stock, we will offer you similar looking item/product of the same price. If you choose the higher priced item then we will charge the difference amount.
We will NOT replace or refund any item/product which is found used or tempered or bought on sale or does not meet our quality standards.

Customer Service
We have a dedicated team of knowledgeable consultants who are ready to offer you best possible service for your pets both by phone & email, so you always have a pleasant shopping experience with us. If you have any questions about our products or services, please contact us by email at or call +971 54 311 1533 between 8am-9pm, Saturday to Thursday.

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